Aligning User Experience with Business Success

Overview

NomNom, now EnjoyHQ, is a SaaS product acquired by UserZoom. It’s designed to assist product and UX teams in efficiently managing various feedback sources and analyzing qualitative insights. By streamlining the process of identifying feedback patterns, NomNom contributes to enhancing products.

Trusted by renowned companies such as Twilio, Wix, UserTesting, and Tune.

My role

As a Lead Product Designer, I played a critical role in shaping the product’s user experience, leading research initiatives, and driving strategic design decisions. I worked cross-functionally to ensure that every design choice was data-driven and aligned with both user and business needs.

Summary

At NomNom, I played a pivotal role in user research, product design, and product strategy
to improve the platform’s usability and business impact.

My work was split across three key areas:

45%

User research

Conducting usability testing, user interviews, Jobs-to-Be-Done (JTBD) analysis, and data-driven insights.

45%

Product design

Translating research into wireframes, high-fidelity mockups, and intuitive experiences.

10%

Product strategy

Shaping the product’s vision, guiding its evolution, and ensuring alignment with user needs.

Latest search version including query language editor, shortcuts and help.

Key Contributions

Impact and Results

  • Improved onboarding engagement, leading to higher user retention.
  • Enhanced search capabilities, making it easier for teams to find and analyze insights.

  • Increased workflow efficiency for researchers, streamlining feedback management.

  • Established a scalable design system, reducing inconsistencies and improving development speed.

Some examples of what was delivered

Enhanced search functionality to assist users in filtering their feedback within NomNom.

Robust analytics tools designed to aid users in visualizing their feedback and research data effectively.

Mental model: making sense of customer feedback.

NomNom: Jobs to be done.

New search feature flow.

Userflow: NomNom onboarding.